Complaints Policy

This policy applies to complaints concerning the policies, procedures, editorial decisions, or actions of the editorial staff of COGNIX PRESS JOURNALS. Complaints are treated as opportunities to improve our processes, transparency, and services.

All complaints will initially be handled by the editorial office. Where necessary, the matter will be escalated to the Editor-in-Chief, whose decision shall be final.

Complaints must be submitted via email to the designated support contact listed on the Journal’s Contact page.

Each complaint will be acknowledged within three (3) working days. Wherever possible, a full response will be provided within three (3) weeks. If a complete response cannot be provided within this timeframe, an interim response will be issued, followed by regular updates until the matter is fully resolved.

Appeal Process

Authors who believe that their manuscript has been rejected unfairly may submit a formal appeal. Appeals must be submitted as a detailed rebuttal letter to the COGNIX PRESS JOURNALS. support contact. Authors should not submit a revised manuscript at this stage unless specifically invited to do so.

The rebuttal letter must clearly and comprehensively address all comments raised by the external reviewers and the Journal’s editors, providing evidence-based responses where appropriate.

If the editors determine that the appeal has merit, the authors may be invited to submit a revised version of the manuscript. The revised manuscript will then undergo a full peer-review process.

Only one appeal per manuscript will be considered. An invitation to resubmit following an appeal does not guarantee acceptance of the manuscript.